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Customer Portal Platform (Rollick)

E-Commerce Platform
Client: Rollick
Period: 2020 - 2023

A multi-tenant customer portal platform that enables businesses to manage their customer relationships, orders, and services. Built with React frontend and .NET microservices backend, the platform supports multiple brands and provides white-label capabilities. It includes features for order management, customer self-service, real-time tracking, and comprehensive analytics.

90%
Defect Reduction
20+ hrs/week
Time Saved
15 min
MTTR

Problem Statement

Businesses needed a scalable, reliable platform to serve multiple brands with white-label capabilities while maintaining high availability.

Architecture & Technical Approach

React/Next.js frontend with .NET Core microservices backend. PostgreSQL for data storage. Redis for caching. Docker containers deployed on AWS. GitHub Actions for CI/CD.

Challenge

Ensuring zero downtime during deployments and maintaining high availability across multiple tenants

Solution

Implemented blue-green deployments with automated health checks and rollback, comprehensive monitoring, and fault tolerance patterns

Impact

Achieved 99.95% uptime, reduced deployment-related incidents by 90%, and enabled faster feature delivery

Key Features

Multi-tenant architecture
Real-time order tracking
Customer self-service portal
Automated CI/CD pipelines
Fault tolerance and auto-recovery
Comprehensive analytics dashboard
White-label capabilities
Mobile-responsive design

Technologies & Tools

React
Next.js
.NET Core
Microservices
AWS
Docker
GitHub Actions
PostgreSQL
Redis

Lessons Learned

Blue-green deployments eliminate downtime
Multi-tenant architecture requires careful data isolation
Automated testing is crucial for microservices
Comprehensive monitoring enables proactive issue resolution