A comprehensive insurance platform that enables customers to manage policies, file claims, track claim status, and access policy documents. The platform includes an admin portal for insurance agents and a customer-facing portal with responsive design and real-time updates. It integrates with payment processors, document management systems, and external insurance databases.
Insurance customers needed a modern, user-friendly platform to manage policies and file claims without calling customer service.
ASP.NET MVC backend with JavaScript/jQuery frontend. SQL Server with optimized indexes. Azure Blob Storage for documents. Caching layer for frequently accessed data.
Handling high concurrent user load during peak claim filing periods while maintaining fast response times
Implemented database indexing, query optimization, caching strategies, and asynchronous processing for heavy operations
Improved page load times by 40%, increased customer satisfaction, and reduced call center volume